TERMS AND CONDITIONS

Last updated: 11 November 2026

These terms govern use of www.gregcarpentersltd.com and enquiries made through it. They explain the status of website information and how project terms are agreed. They do not replace the written quotation and contract documents supplied for your particular project.

1. About us

This website is operated by GREG CARPENTERS PL LTD, registered in England and Wales under company number 11693611. Registered office: 58 Kingsbridge Crescent, Southall, England, UB1 2DL. Contact: info@gregcarpentersltd.com | 07446 950611.

2. Using the website

You may use the website for lawful purposes to learn about our services, view our work and contact us. You must not attempt unauthorised access, introduce malicious software, interfere with its operation or submit unlawful, misleading or infringing material. If you do not agree to these website terms, please stop using the website.

3. Website information and enquiries

Our website describes bespoke carpentry, joinery and furniture services. Photographs, examples and descriptions illustrate our work and do not guarantee that an identical design, finish or installation is suitable for your property. Natural timber, finishes and screen displays can vary. This does not permit goods or services to differ from an agreed specification or contractual description.

Guides and blog articles provide general ideas and are not a substitute for a site-specific survey, design assessment or professional advice. Sending an enquiry or receiving an automated acknowledgement does not by itself create a contract or reserve a date.

4. Quotations and project contracts

Scope, measurements, specifications, drawings, price, VAT treatment where applicable, payment terms, lead times, delivery, installation and relevant conditions will be stated in your quotation and project contract. A project becomes binding when accepted in accordance with those documents.

Any deposit, stage payment, quotation validity period or warranty must be expressly stated in the project documents. These website terms impose no standard deposit or payment schedule. Material changes to price or scope must be agreed before changed work is carried out, except where the law otherwise permits.

5. Bespoke work and approval

The specification and drawings should be checked and approved using the process agreed for your project. Tell us promptly about inaccuracies or changes to your requirements. We remain responsible for measurements, design and installation work we undertake and for performing services with reasonable care and skill.

Changes after approval may affect cost or timing. We will explain the proposed effect and seek agreement. Website images, initial discussions and provisional estimates are not necessarily the final agreed design.

6. Access and scheduling

Property access and preparation requirements will be agreed for each project. Tell us about relevant access restrictions and known site conditions. Estimates and binding date commitments will be identified in the project documents. We will explain the effect of delays and your options. Your rights to delivery and performance within an agreed or legally required period remain unaffected.

7. Cancellation and consumer rights

Consumers have statutory rights in addition to agreed terms. Depending on how a contract is made, distance or off-premises cancellation rights may apply. Where required, we will provide cancellation information and a cancellation form before you enter the contract.

The statutory change-of-mind cancellation right generally does not apply to goods made to your specifications or clearly personalised. This does not remove your rights where goods are faulty, not as described or otherwise fail legal requirements. The bespoke-goods exception does not automatically remove separate cancellation rights for a service.

Where a service has a cancellation period, work during that period must only begin in accordance with applicable requirements, including your express request where required. Any proportionate charge for work before cancellation, or loss of a cancellation right following full performance, depends on the information, requests and acknowledgements required by law.

Cancellation charges or deductions from advance payments must be lawful and fair. These terms do not make all deposits non-refundable. Nothing excludes the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or other mandatory rights.

8. Intellectual property and your materials

Website text, branding, photos, designs and other content belong to us or their rights holders. You may view and print reasonable extracts for personal use. Commercial reuse or republication requires permission unless permitted by law. Rights in project drawings and designs will be addressed in project documents.

Only send materials you are entitled to share. You permit their use as reasonably needed to assess your enquiry and perform an agreed project, subject to our Privacy Policy and confidentiality obligations. This is not general permission to publish your private project information or photographs for marketing.

9. Privacy and advertising

Our Privacy Policy explains personal information, cookies and advertising tools, including Meta Pixel and Conversions API where enabled. Accepting website terms is not consent to optional analytics or advertising tracking. These choices are managed separately through the website's consent controls.

Privacy Policy: https://www.gregcarpentersltd.com/privacy-policy

10. External websites

Links to social platforms, review services and other websites are for convenience. Their operators are responsible for their content and services. A link does not automatically imply endorsement. Advertising on Facebook or Instagram does not imply Meta sponsors or endorses our business.

11. Availability and liability

We take reasonable care with the website but cannot guarantee uninterrupted access or that all general information is always current. We may maintain, update or suspend features where reasonably necessary. Contact us to confirm information relevant to a proposed project.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded or limited. Liability provisions for contracted work belong in the project contract and remain subject to applicable law. These website terms impose no blanket exclusion of liability or fixed cap on consumer claims.

12. Complaints

Contact info@gregcarpentersltd.com with your name, any project reference and details of your concern. We will investigate and respond within a reasonable time. Where legally required, we will provide information about an appropriate alternative dispute resolution provider and our participation position at the relevant stage. You retain the right to independent advice and legal action.

13. Governing law and changes

These website terms are governed by the laws of England and Wales. Consumers retain mandatory legal protections and any right to use courts available under applicable law. These terms do not impose exclusive court jurisdiction where that would remove consumer rights.

We may update these terms for future website use, with a revised date. Website updates do not retrospectively change an existing project contract without a lawful basis and any agreement required.