PRIVACY POLICY
Last updated: 11 November 2026
1. Who we are
GREG CARPENTERS PL LTD is the controller of personal information collected through www.gregcarpentersltd.com and our enquiries and customer projects. We are registered in England and Wales, company number 11693611. Registered office: 58 Kingsbridge Crescent, Southall, England, UB1 2DL.
Contact: info@gregcarpentersltd.com | 07446 950611.
2. Information we collect
You may give us your name, email, phone number, property or project address, requirements, measurements, budget, photographs, plans and correspondence. Customer records may also include quotations, contracts, invoices, delivery, installation and aftercare information.
Our website and providers may collect IP address, device and browser details, pages and URLs viewed, referring website, visit times, consent choices, cookie identifiers and events such as page views or enquiries. Advertising collection is subject to your consent choices. Please do not include sensitive or unrelated third-party information in enquiries or uploads.
3. Purposes and lawful bases
We use enquiry information to respond and take steps at your request before a contract. We process customer information to perform agreed work and provide aftercare. We rely on legal obligations for applicable tax and accounting requirements, and legitimate interests for proportionate administration, security, business improvement and handling disputes, balanced against your rights.
Optional advertising tracking and related event sharing rely on your consent where required. Electronic marketing uses consent or an applicable existing-customer exception, with an opt-out. Sending an enquiry does not automatically subscribe you to marketing. If you do not provide information needed for a quotation or project, we may be unable to quote or carry out the work.
4. Cookies and consent
The website is hosted on Wix. Essential cookies and similar technologies support security, session operation, forms and consent preferences. Optional technologies support analytics, advertising measurement and remarketing.
Advertising technologies must only operate after you accept the relevant category. Browsing, scrolling, sending an enquiry or accepting website terms is not advertising consent. You may reject optional cookies and change or withdraw your choice using the website's cookie preferences control. Withdrawal applies to future consent-based processing and does not invalidate earlier lawful processing. You can browse without agreeing to advertising tracking.
Depending on enabled tools and your choices, cookies may include Wix session and security cookies, Meta identifiers such as _fbp and _fbc, and Google measurement identifiers. Cookie names and lifetimes vary by configuration; these examples are not an exhaustive cookie inventory. Browser settings also allow cookie management, although blocking essential cookies can affect features.
5. Meta Pixel and Conversions API
We use Meta business tools, including Meta Pixel and Conversions API where enabled, to measure website activity and advertising results and build audiences for Facebook and Instagram ads. This may include showing adverts to people who previously visited our website, regardless of how they arrived.
Subject to consent and enabled settings, information shared with Meta may include URLs visited, event names and times, IP address, browser/device details, cookie and click identifiers and actions such as page views or enquiries. If advanced matching is enabled, contact identifiers such as email or telephone number may be hashed before sharing to help match an event to a Meta account. Hashing does not make the information anonymous.
Pixel sends browser events; Conversions API sends relevant events through a server-side connection. Server-side sharing remains subject to applicable consent requirements and must not bypass a decision to reject advertising tracking. We do not intentionally send enquiry messages, project plans, photos or sensitive information to Meta for advertising.
Meta may combine website event data with information it holds to match activity to accounts and provide measurement and advertising services. Meta has its own responsibilities. Where applicable, collection and transmission are subject to Meta's joint-controller arrangements; we do not thereby gain access to your personal Meta profile.
Control future collection through our cookie preferences, and manage Meta's use of information through its privacy and advertising controls:
Meta Privacy Policy: https://www.facebook.com/privacy/policy/
Meta Cookies Policy: https://www.facebook.com/policies/cookies/
Meta Ad Preferences: https://www.facebook.com/adpreferences/
Meta Controller Addendum: https://www.facebook.com/legal/controller_addendum
Opting out does not stop all advertising; you may still see adverts based on other information.
6. Google tools
The website uses Google tags and Google Tag Manager to manage advertising and measurement. Depending on consent and enabled settings, tags may measure visits, advertising clicks and conversions. Tag Manager manages other tags; individual tags may collect data for their own purposes. Optional tags must respect consent choices.
Google Privacy Policy: https://policies.google.com/privacy
Google partner-site information: https://policies.google.com/technologies/partner-sites
7. Recipients
We share information where needed with hosting, form, email, IT and business administration providers; professional advisers and insurers; suppliers or subcontractors delivering an agreed project; and authorities where legally required. Our website may use embedded third-party enquiry forms or customer-management services, which receive information you submit through them. Relevant advertising events may be shared with Meta and Google subject to consent. We do not sell customer contact lists.
Contractors receive only relevant project information. Some providers process on our instructions, while others have their own controller responsibilities. Wix privacy information: https://www.wix.com/about/privacy
8. International transfers
Providers including Wix, Meta and Google may process information outside the UK. Restricted transfers require applicable safeguards, such as UK adequacy regulations or approved contractual safeguards, including the UK International Data Transfer Agreement or UK Addendum where appropriate. Contact us for details relevant to your information.
9. Retention
We retain information only as long as needed for its purpose. Unconverted enquiries are reviewed after the period reasonably needed to respond and follow up. Project records are assessed against completion, aftercare, warranties and potential legal claims. Tax and accounting records are retained for the applicable statutory period. We delete or anonymise information when no longer needed, unless a legal obligation requires retention.
Consent records and limited suppression information may be retained to demonstrate and honour choices. Advertising data follows relevant tool/provider retention settings. An audience window such as 30 days does not mean all underlying event data is erased after 30 days. Contact us for the period or criteria applying to a particular record.
10. Your rights and complaints
Depending on the circumstances, you can request access, correction, erasure, restriction or portability, and object to processing based on legitimate interests. You can object to direct marketing at any time and withdraw consent where processing relies on it.
Email info@gregcarpentersltd.com. We may request proportionate identity verification and normally respond within one month, subject to lawful extensions or applicable rules. Rights are not absolute; we will explain any limitation.
You may complain to us or directly to the UK Information Commissioner's Office: https://ico.org.uk/make-a-complaint/ | 0303 123 1113.
11. Security and automated processing
We use appropriate security measures, but no internet service is completely secure. Advertising providers may use automated matching and profiling to select adverts. We do not use this website for solely automated decisions with legal or similarly significant effects.
12. Children and external websites
Our services and advertising are intended for adults arranging property and joinery projects. We do not knowingly seek children's information for marketing. Contact us if you believe a child supplied information that should be removed. External websites have their own privacy policies.
13. Updates
We may update this policy as services, tools or legal obligations change. Material changes will be explained appropriately and fresh consent requested where required.